Steps to Protect Yourself from Remote Access App Fraud

If you find that someone has installed a remote access app on your device after a fraud call claiming KYC (Know Your Customer) verification, you need to take immediate steps to protect your personal and financial information. Here's a detailed guide:

1. Disconnect Your Device from the Internet

• Turn Off Wi-Fi and Mobile Data: Immediately disconnect your device from any internet connection to prevent further access.
• Enable Airplane Mode: If you cannot disable internet access quickly, switch your device to airplane mode.

2. Uninstall the Remote Access App

• Locate the App: Go to your device’s settings and find the installed apps list.
• Uninstall the App: Select the remote access app and uninstall it from your device.

3. Scan Your Device for Malware

• Install Antivirus Software: If you don’t already have one, install a reputable antivirus or anti-malware application.
• Run a Full Scan: Perform a thorough scan to detect and remove any malicious software or files.

4. Change Your Passwords

• Banking and Financial Accounts: Immediately change the passwords for all your banking and financial accounts.
• Email and Social Media Accounts: Update passwords for your email, social media, and any other important accounts.
• Use Strong Passwords: Create strong, unique passwords for each account, preferably using a password manager.

5. Notify Your Bank

• Contact Customer Support: Inform your bank about the incident and request them to monitor your accounts for any suspicious activities.
• Freeze Accounts if Necessary: Ask your bank to temporarily freeze your accounts if you suspect unauthorized transactions.

6. Enable Two-Factor Authentication (2FA)

• Set Up 2FA: Enable two-factor authentication on your banking, email, and other critical accounts for an additional layer of security.
• Use Authenticator Apps: Prefer using authenticator apps over SMS for better security.

7. Monitor Your Accounts

• Regularly Check Statements: Keep an eye on your bank and credit card statements for any unauthorized transactions.
• Set Up Alerts: Enable transaction alerts on your banking apps to receive immediate notifications of any activity.

8. Report the Incident

• Inform Law Enforcement: Report the fraud to your local police or cybercrime authorities.
• Notify Consumer Protection Agencies: Contact agencies that handle consumer protection and fraud to report the incident.
• Warn Others: Share your experience with friends and family to alert them about the scam.

Published By: Krishanu Jadiya
Updated at: 2024-08-03 22:51:48